Frequently Asked Delivery Questions
A few questions we get about our delivery service.
What do I do if I have a problem with my product?
Our delivery team will ask you to inspect the products before signing acceptance of the delivery so please inspect the products carefully before signing. If you spot any faults or damges then please notify the delivery team immediately. Our team inspect all of our products to ensure that they are in perfect conditions before they are delivered to you If our team has missed anything or you have been sent the wrong products, please contact us immediately so we can assess the situation and act accordingly. Simply fill out the form below and select 'Problem With My Product' from the drop-down menu and we will contact you within 1 working day. To report a problem with a product AFTER 14 days from your delivery date, please visit our Warranty Page and submit a Warranty Claim Form.
How do I request an exchange?
If for any reason you need to exchange your product, we're here to help. We want you to be completely satisfied with your purchase, and we're happy to assist you in finding the right product. To start the exchange process, please click on the button below and follow the easy steps. Our team will then review your request and provide further instructions on how to proceed.
How do I request a refund?
We understand that sometimes a product may not meet your expectations, and we want to make the return process as easy as possible. To initiate a return, please click on the button below and follow the simple steps. Our team will then review your request and provide further instructions on how to proceed. Thank you for choosing our products.
What do I do if I'm not happy with my purchase?